How does it work?

Initial Meeting

Jenny, our Care Manager, will arrange to visit you at a convenient time in your own home. You may want a relative or friend to be there too.  The purpose of this initial meeting is for us to get to know you as an individual, and help us understand your requirements. It’s also an opportunity for you to ask questions about us and our service, and for you to decide whether Horsham Home Care is the appropriate provider for you. You won’t be charged for this visit.

Care Needs Assessment

If you decide that we’re the right organisation to help you, we’ll carry out a formal Care Needs Assessment where we discuss with you the type of care you require to help maintain your independence. This usually takes about an hour.
This assessment enables us to get to know you personally, covering things such as important family members or friends, as well as the pastimes and interests you enjoy. We’ll also establish which activities you’d like help with, and how and when you’d like that help.

As we discuss your care options, we can develop a bespoke support plan with you. It also enables us to select the appropriate carer(s) to provide the care and assistance you need.

Budget

We appreciate that support can be expensive, so we’re always careful to devise plans that you decide are affordable. You may be entitled to financial support from the Local Authority, or have other sources of income. We can help you consider these when developing your support plan.

Providing Support

Once you’ve decided the nature of your support plan, we’ll provide a suitable care assistant to help you. We’ll make sure they’re fully briefed on you as an individual, and the nature and style of support you need.

Our Care Manager will regularly discuss with you the nature of the support we’re providing to check that it still meets your needs and expectations. If you have any queries, or need to change anything, just let your carer know or give the office a call.

Compliance

As a Care Quality Commission registered provider of domiciliary care services, we can confirm that our services meet the requirements of the Health & Social Care Act 2008.